Cancellation Policy
Last Updated: February 11, 2026
Each property on Broken Bow Stays has its own cancellation policy, chosen by the host. The applicable policy is clearly displayed on the listing page before you complete your booking. Below are the three cancellation tiers.
Flexible
48+ hours before check-in
Full refund (minus service fee)
Less than 48 hours
50% refund of nightly rate
After check-in
No refund
Moderate
5+ days before check-in
Full refund (minus service fee)
2–4 days before check-in
50% refund of nightly rate
Less than 2 days
No refund
Strict
14+ days before check-in
Full refund (minus service fee)
7–13 days before check-in
50% refund of nightly rate
Less than 7 days
No refund
| Cancellation Window | Flexible | Moderate | Strict |
|---|---|---|---|
| 14+ days before check-in | Full refund | Full refund | Full refund |
| 5–13 days before check-in | Full refund | Full refund | 50% refund |
| 2–4 days before check-in | Full refund | 50% refund | No refund |
| Less than 48 hours | 50% refund | No refund | No refund |
| After check-in | No refund | No refund | No refund |
Refund Timeline
Approved refunds are processed within 5–10 business days. The time for the refund to appear on your statement depends on your payment method and financial institution. Credit card refunds may take an additional 5–10 business days.
Service Fees
The Broken Bow Stays service fee is non-refundable unless you cancel within 24 hours of booking and your check-in date is at least 14 days away.
Special Circumstances
In certain extraordinary situations, we may issue refunds outside of the standard cancellation policy. These include:
- Natural disasters or severe weather — Mandatory evacuations, road closures, or events that make the property unsafe or inaccessible
- Government travel restrictions — Mandatory travel bans, quarantine orders, or border closures
- Significant property issues — If the property is materially different from the listing or uninhabitable upon arrival (no water, heat, or essential utilities)
- Medical emergencies — Serious illness or injury affecting the guest, with documentation from a medical provider
Special circumstance requests are reviewed on a case-by-case basis. Contact [email protected] as soon as possible with supporting documentation.
Host Cancellation Policy
If a host cancels a confirmed booking, the guest will receive a full refund including all fees. Hosts who cancel confirmed reservations may be subject to:
- A cancellation fee deducted from future payouts
- Calendar blocking for the cancelled dates
- A public cancellation note on their listing
- Potential removal from the platform for repeated cancellations
We understand emergencies happen. Hosts experiencing genuine emergencies should contact us immediately so we can assist both them and the affected guest.
How to Cancel a Booking
- Log in to your account and go to My Trips
- Find the booking you wish to cancel and click Manage Booking
- Select Cancel Reservation and review the refund details
- Confirm your cancellation
You will receive an email confirmation with refund details. If you need assistance, contact our support team at [email protected] or call (580) 494-6637.
Questions?
If you have questions about our cancellation policies, please visit our Help Center or contact us.