Privacy Policy

Introduction

BrokenBowStays.com ("we," "us," or "our") operates a vacation rental marketplace connecting property owners and guests in the Broken Bow, Oklahoma area. We respect your privacy and are committed to protecting your personal information in accordance with Oklahoma law and industry best practices.

This Privacy Policy describes how we collect, use, disclose, and protect personal information through our website at brokenbowstays.com (the "Site") and our vacation rental marketplace services (the "Services").

By using our Site or Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Site or Services.

1. Information We Collect

A. Information You Provide Directly

For Guests Booking Rentals:

• Contact information (name, email, phone number, mailing address)
• Payment information (credit/debit card numbers, billing address)
• Booking details (arrival/departure dates, number of guests including children)
• Government-issued identification (driver's license, passport) for identity verification and fraud prevention
• Vehicle information (license plate numbers for parking permits where required)
• Age verification for age-restricted properties
• Special requests or accommodation needs
• Emergency contact information

For Property Owners Listing Rentals:

• Contact information (name, email, phone number, property address)
• Account credentials (email and password)
• Financial information (bank account numbers for payment processing, tax identification numbers)
• Proof of property ownership (deed, mortgage statement, or property tax records)
• Proof of identity (driver's license, Social Security number for tax compliance)
• Oklahoma short-term rental license/permit information where applicable
• Property insurance documentation
• Property details, photos, and descriptions

For All Users:

• Communications with us (emails, phone calls, chat messages, reviews, feedback)
• Social media information when you interact with us on social platforms
• Newsletter signup information
• Any other information you voluntarily provide

B. Information Collected Automatically

When you visit our Site, we automatically collect:

• Device information (IP address, MAC address, device type, operating system)
• Browser information (browser type, version, language preference)
• Usage data (pages visited, time spent, links clicked, search queries)
• Referring and exit pages
• Date and time of visits
• Location data (approximate location based on IP address)
• Cookies and similar tracking technologies (see Section 5)

C. Information from Third Parties

We may receive your information from:

• Payment processors (Stripe, PayPal, or other payment gateways)
• Identity verification services
• Property owners (when they share guest information for booking purposes)
• Other guests (when they include you in their reservation)
• Background check providers (when required for certain properties)
• Online travel agencies or booking platforms that list our properties

2. How We Use Your Information

Service Delivery:

• Processing and confirming bookings
• Facilitating communication between guests and property owners
• Processing payments and issuing refunds
• Verifying identity and preventing fraud
• Providing customer support
• Sending booking confirmations, reminders, and updates

Legal Compliance:

• Complying with Oklahoma short-term rental regulations
• Meeting tax reporting requirements (Oklahoma sales tax, lodging tax)
• Responding to law enforcement requests
• Complying with Oklahoma's data breach notification law (effective January 1, 2026)
• Maintaining required records per Oklahoma City home sharing ordinances

Business Operations:

• Improving our Site and Services
• Analyzing user behavior and preferences
• Conducting market research
• Developing new features
• Maintaining security and preventing abuse
• Resolving disputes

Marketing Communications:

• Sending promotional emails and newsletters (with your consent)
• Showing you relevant property recommendations
• Informing you of special offers and updates

Property Management:

• Coordinating property maintenance and cleaning
• Managing property calendars and availability
• Facilitating reviews and ratings
• Ensuring compliance with property rules and community guidelines

3. How We Share Your Information

We may share your personal information with:

Property Owners and Guests:

When a booking is made, we share necessary information between guests and property owners (names, contact information, booking details) to facilitate the rental.

Service Providers:

• Payment processors (for transaction processing)
• Identity verification services (for fraud prevention)
• Email service providers (for communications)
• Cloud hosting providers (AWS, Vercel, or similar)
• Customer support platforms
• Analytics providers (Google Analytics)
• Booking calendar systems

Legal and Government Entities:

• Oklahoma tax authorities (for sales tax and lodging tax compliance)
• Oklahoma City or McCurtain County officials (for permit verification and compliance)
• Law enforcement (when required by law or to prevent illegal activity)
• Courts (in response to subpoenas or court orders)

Business Transfers:

In connection with a merger, acquisition, sale of assets, or bankruptcy proceeding.

With Your Consent:

Any other parties you authorize us to share your information with.

We do NOT sell your personal information to third parties as defined under applicable privacy laws.

4. Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure payment processing (PCI-DSS compliant)
• Password protection and encryption for user accounts
• Regular security audits and vulnerability assessments
• Access controls limiting employee access to personal information
• Secure cloud storage with encryption at rest

Oklahoma Data Breach Notification: In the event of a data breach affecting your personal information, we will notify you and the Oklahoma Attorney General within 60 days as required by Oklahoma law (effective January 1, 2026).

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to enhance your experience.

Types of Cookies We Use:

• Strictly Necessary Cookies: Required for the Site to function (login sessions, security)
• Performance Cookies: Help us understand how visitors use our Site (Google Analytics)
• Functionality Cookies: Remember your preferences (language, currency)
• Marketing Cookies: Show you relevant advertisements

Your Cookie Choices:

You can control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our Site.

Google Analytics: We use Google Analytics to analyze Site traffic. Learn more at Google's Privacy & Terms.

Do Not Track: We currently do not respond to "Do Not Track" browser signals.

6. Your Privacy Rights

Oklahoma Residents:

Under Oklahoma law, you have certain rights regarding your personal information:

• Right to Access: Request copies of your personal information
• Right to Correct: Request correction of inaccurate information
• Right to Delete: Request deletion of your information (subject to legal exceptions)
• Right to Opt-Out: Opt out of marketing communications

How to Exercise Your Rights:

Email us at [email protected] with your request. We will respond within 30 days.

Marketing Opt-Out:

Click "unsubscribe" in any marketing email or contact us at [email protected].

7. Data Retention

We retain your personal information for as long as:

• Your account is active
• Needed to provide Services
• Required by Oklahoma law (minimum 3 years for tax records)
• Necessary for legal compliance or dispute resolution

After this period, we securely delete or anonymize your information.

8. Children's Privacy

Our Services are not intended for children under 16. We do not knowingly collect information from children under 16. If you believe a child has provided us with information, contact us at [email protected] and we will delete it promptly.

9. Third-Party Links and Services

Our Site may link to third-party websites (Airbnb, Vrbo, payment processors, social media). We are not responsible for their privacy practices. Please review their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes become effective when posted on this page with an updated "Last Updated" date. Continued use of our Services after changes constitutes acceptance of the updated policy.

We will notify you of material changes via email or prominent notice on our Site.

11. International Users

Our servers are located in the United States. If you access our Site from outside the U.S., your information will be transferred to, stored, and processed in the United States. By using our Services, you consent to this transfer.

12. Oklahoma-Specific Compliance

Short-Term Rental Regulations:

We comply with Oklahoma's short-term rental regulations, including:

• Maintaining records of property owner permits and licenses
• Collecting and remitting applicable Oklahoma sales tax and lodging taxes
• Verifying property owner identity and ownership
• Maintaining local contact information for emergency response
• Adhering to occupancy limits and operational standards

Data Breach Notification:

Per Oklahoma's updated data breach law (effective January 1, 2026), we will notify affected individuals and the Oklahoma Attorney General within 60 days of any breach affecting 500 or more Oklahoma residents.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us:

BrokenBowStays.com
Email: [email protected]

We will respond to your inquiry within 30 days.

Summary

Your privacy matters to us. We collect information to provide booking services, comply with Oklahoma law, and improve your experience. We share information only when necessary and protect it with industry-standard security. You have rights to access, correct, and delete your information. Contact us with any questions.