Question 1

How do I cancel or modify my booking?

Accepted Answer

You can cancel or modify your booking from the Trips page. Navigate to your booking, click on "Manage Booking" and select the option you need. Cancellation policies vary by property, and refund amounts depend on when you cancel relative to your check-in date.

Question 2

When will I receive my refund?

Accepted Answer

Refunds are typically processed within 5-10 business days after the cancellation is approved. Credit card refunds may take 5-10 business days to appear on your statement after processing.

Question 3

What is the check-in/check-out process?

Accepted Answer

Most properties offer self check-in with a lockbox or smart lock code, which you'll receive 24-48 hours before your arrival. Check-in times are typically 4:00 PM and check-out is 11:00 AM, but this varies by property.

Question 4

How do I contact my host?

Accepted Answer

You can message your host directly through the Messages section of your dashboard. Hosts typically respond within a few hours during business hours.

Question 5

What should I do if there's a problem with the property?

Accepted Answer

If you encounter any issues during your stay, first try contacting your host through the messaging system. For urgent issues like safety concerns, you can contact our 24/7 support line.

Question 6

Are pets allowed at the properties?

Accepted Answer

Pet policies vary by property. You can filter search results by pet-friendly properties. Always check the property listing and confirm with the host before booking if you plan to bring a pet.

Question 7

What payment methods are accepted?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express, Discover), debit cards, and PayPal. All payments are processed securely through our encrypted payment system.

How can we help you?

Frequently Asked Questions

How do I cancel or modify my booking?

When will I receive my refund?

What is the check-in/check-out process?

How do I contact my host?

What should I do if there's a problem with the property?

How do I reset my password?

How do reviews work?

Are pets allowed at the properties?

What payment methods are accepted?

How do I update my profile information?

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